Information and Referral
304.414.4405 is a number you want to remember if you are looking for affordable housing, food pantries, utility assistance, or if you are dealing with a personal crisis, struggling with addiction, or seeking help with an aging parent. I&R maintains a database of community resources for Boone, Clay, Kanawha, Lincoln, Logan and Putnam counties. While the office does not provide direct assistance, the staff will assist you in finding the best services available to meet your needs. The service is free, fast, and confidential.
I&R oversees the annual Christmas Bureau, which was established to coordinate the efforts of the community in its holiday giving. The Christmas Bureau is a partnership of 30 toy and food providers and agencies that take applications. If you are in need of Christmas food or toys please call the Christmas Bureau after September 1 for information on resources in your area.
I&R is a partner with WV 211the statewide Information and Referral. WV 211 can provide referrals 24 hours a day, 7 days a week. I&R shares updated resource information with WV 211 for our 5 county area. Keep in mind 211 is for non-emergency assistance only. Callers needing emergency medical, fire or police assistance should call 911.
The staff of I&R work with FEMA, WV VOAD and Emergency Management during times of disaster to keep a list of shelters, warming or cooling stations, water suppliers, and other vital information to share with the affected public.
I&R remains involved in a variety of community activities that include but are not limited to Rebuilding Together Charleston, United Way Day of Caring, West Virginia Mountain AIRS (Alliance of Information and Referral Systems), Volunteer West Virginia, Family Resource Networks and educational/health fairs.
For more information, contact Barbara Mallory, Information and Referral Director, at 304.414.4405 or 800.540.8659.
Boone County Quick-Guide to Community Services
Clay County Quick-Guide to Community Services
Kanawha County Quick-Guide to Community Services
Kanawha County Quick-Guide to Teen Resources
Logan County Quick-Guide to Community Services
Putnam County Quick-Guide to Community Services